Legal

Cookie Policy

Last updated: January 1, 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies help us remember your preferences, understand how you use our website, and improve your overall experience.

2. How We Use Cookies

Helpkbs uses cookies and similar technologies for the following purposes:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, session management, and accessibility features. You cannot opt out of essential cookies.

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

Functional Cookies

These cookies allow the website to remember choices you make (such as your language preference or the region you are in) and provide enhanced, more personal features.

Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

3. Types of Cookies We Use

Cookie NamePurposeDuration
helpkbs_sessionMaintains user sessionSession
helpkbs_authAuthentication token30 days
helpkbs_preferencesUser preferences1 year
helpkbs_cookie_consentCookie consent status1 year
_gaGoogle Analytics2 years
_gidGoogle Analytics24 hours

4. Third-Party Cookies

In addition to our own cookies, we may also use third-party cookies to:

  • Analyze website traffic (Google Analytics)
  • Provide social media features
  • Deliver targeted advertisements
  • Enable embedded content from other services

These third parties have their own privacy policies regarding how they use collected data.

5. Managing Cookies

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences in several ways:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these in the "Options" or "Preferences" menu. Note that blocking certain cookies may impact the functionality of our website.

Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clearing your cookies and revisiting the site.

6. Similar Technologies

In addition to cookies, we may use other similar technologies such as:

  • Web Beacons: Small graphics files that allow us to track usage
  • Local Storage: Data stored in your browser for improved performance
  • Session Storage: Temporary data stored during your browsing session

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this policy.

8. Contact Us

If you have any questions about our use of cookies, please contact us:

Helpkbs Ltd

Email: privacy@helpkbs.com

Website: helpkbs.com