Cookie Policy
Last updated: January 1, 2025
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies help us remember your preferences, understand how you use our website, and improve your overall experience.
2. How We Use Cookies
Helpkbs uses cookies and similar technologies for the following purposes:
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, session management, and accessibility features. You cannot opt out of essential cookies.
Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.
Functional Cookies
These cookies allow the website to remember choices you make (such as your language preference or the region you are in) and provide enhanced, more personal features.
Marketing Cookies
These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.
3. Types of Cookies We Use
| Cookie Name | Purpose | Duration |
|---|---|---|
| helpkbs_session | Maintains user session | Session |
| helpkbs_auth | Authentication token | 30 days |
| helpkbs_preferences | User preferences | 1 year |
| helpkbs_cookie_consent | Cookie consent status | 1 year |
| _ga | Google Analytics | 2 years |
| _gid | Google Analytics | 24 hours |
4. Third-Party Cookies
In addition to our own cookies, we may also use third-party cookies to:
- Analyze website traffic (Google Analytics)
- Provide social media features
- Deliver targeted advertisements
- Enable embedded content from other services
These third parties have their own privacy policies regarding how they use collected data.
5. Managing Cookies
You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences in several ways:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find these in the "Options" or "Preferences" menu. Note that blocking certain cookies may impact the functionality of our website.
Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clearing your cookies and revisiting the site.
6. Similar Technologies
In addition to cookies, we may use other similar technologies such as:
- Web Beacons: Small graphics files that allow us to track usage
- Local Storage: Data stored in your browser for improved performance
- Session Storage: Temporary data stored during your browsing session
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this policy.
8. Contact Us
If you have any questions about our use of cookies, please contact us:
Helpkbs Ltd
Email: privacy@helpkbs.com
Website: helpkbs.com